Frequently Asked Questions

Lístocheck is a new and simple website to buy tickets for concert events. We believe that at this time, buying a ticket should not be a stressful experience in the tangle of archaic systems. On the contrary, via Lístocheck with its user-friendly interface, you will have your ticket in your inbox within a few minutes. Even on your way to the event itself. Lístocheck is a ticket purchase for the 21st century. Welcome.

This is the most serious question we are troubling you about. If you do not really care for the ticket itself, you will be surely satisfied with eTiket to print at home (or at work, anywhere) in the standard A4 format. Do not forget to take it with you for the event. If an event ticket is more than a piece of paper for you, choose our exclusive, physical ticket - FanTiket. More information.

At this point, you can download and print your ticket at home (eTiket) or we can print it for you and send it to your delivery address by post service (FanTiket). More information.

Whatever happens, it will arrive once. Do not worry, you can find a PDF version of your ticket attached to the payment confirmation email.

We deliver FanTikets using Slovak Post service as a recommended letter for delivery addresses in Slovakia, Czechia and Austria. We also send FanTikets to all other countries within European Union, but as a standard 1st class letter.

For events taking place in the Slovak Republic: Orders can be paid for by traditional bank transfer (account number: SK3411000000002944037774 (Tatra Banka), use your order number as a variable symbol), by instant bank transfer (with most Slovak banks) via Besteron or by debit/credit cards VISA and MasterCard via the GoPay gateway.

For events taking place in the Czech Republic: Orders can be paid for by traditional bank transfer (account number: CZ2720100000002901438674 (Fio Banka), use your order number as a variable symbol) or by debit/credit cards VISA and MasterCard via the GoPay gateway.

International payment can be made by credit/debit cards VISA and MasterCard and by SEPA international bank transfer.

Details for international SEPA payments for events taking place in the Slovak Republic:

IBAN: SK3411000000002944037774
swift / bic: TATRSKBX
Recipient info: variable symbol of your order
Recipient name: Lístocheck, s.r.o.
Recipient address: Košická 52 / A, 821 08 Bratislava, Slovak Republic

Details for international SEPA payments for events taking place in the Czech Republic:

IBAN: CZ2720100000002901438674
swift / bic: FIOBCZPPXXX
Recipient info: variable symbol of your order
Recipient name: Lístocheck CZ, s.r.o.
Recipient address: Jaurisova 515/4, 140 00 Praha 4, Czech Republic

In any case, please contact us via the contact form on theContacts page. Some modifications are, others are not possible. We will go through options with you individually.

If the event is canceled, the ticket can be returned within 30 calendar days of the original scheduled date of the event. Contact us at support@listocheck.sk. Please note that eligible changes to the program are reserved. In the event of cancellation, transfer of the event or changes to the program we not responsible for the ticket holder's expenses associated with these changes (accommodation, travel expenses, etc.). We will inform you of any changes in the "Changes and Cancellations" section and by e-mail in the form of newsletters or emails for all customers who have purchased tickets for the event in question. If the event is transferred to another date, the validity of all tickets issued for the translated event will automatically be transferred to the new date without the need for any action on the part of the customer or ticket holder. The costumer has the right to return his ticket/s for the transferred event within 30 calendar days from the date of the announcement of the replacement date of the event at listocheck.sk, if this event does not take place earlier. The right to return a ticket for a translated event to the customer will expire one calendar day before the event's replacement date, if this event takes place earlier than 30 calendar days from the date of the notice of the substitute date.

Canceling an paid order is not possible. Cancellation of the order must be allowed by the organizer of the event due to the cancellation or change of the date of the event. Tickets are not subject to Act No. 102/2014 Z.z. on the protection of the consumer in the sale of goods or the provision of services on the basis of a distance contract or a contract concluded outside the premises of the seller and on the amendment of certain laws.

First try to check the Spam folder where our emails could fall accidentally. If you do not find our emails, contact us via our contact form or at support@listocheck.sk.

Checking the name of the ticket holder may or may not be another security step when entering the event itself. It is necessary to provide a real name to avoid any inconveniences. If you are buying a ticket as a gift for another person, please enter thier name.

Listocheck.sk's owner and operator is Lístocheck s.r.o., Košická 52/A, 821 08 Bratislava, Slovakia, Company ID: 50 738 496, VAT ID: SK2120452048. Lístocheck s.r.o. deals only with the operation of the website www.listocheck.sk and the production activities inevitable for checking-in at the event taking place in the Slovak Republic.

Listocheck.cz's owner and operator is Lístocheck CZ s.r.o.,Jaurisova 515/4, 140 00 Praha 4, Czechia, Company ID: 07050232, , TAX ID: CZ07050232. Lístocheck CZ s.r.o. deals only with the operation of the website www.listocheck.cz and the production activities inevitable for checking-in at the event taking place in the Czech Republic.

Contact us via contact form on Contacts page.